The customer satisfaction surveys are web-based surveys sent by Intuit to the QCommission customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 9.2 | Overall Score | |
| 8.77 | Ease of Use and Reliability | |
| 9.38 | Technical Support and overall quality | |
| 9.45 | Customer Willingness to Recommend |
| Total are based on: |
Total answering each question Only qualified respondents are displayed |
| Segment definitions: | CellarStone, Inc.: (N=11) |
[q1] How many years have you been a QCommission user?
| Total | N=10 |
| Less than 1 year | 0% |
| 1 year | 10% |
| 2 years | 60% |
| 3 years | 10% |
| 4 years | 20% |
|
Other (please specify): |
|
|
Average |
2.40 |
[q2a] From what you know, how would you rate the performance of QCommission on the following attributes on a scale from 0 to 10 where "0" means "unacceptable", "5" means "acceptable, and "10" means "outstanding". Please select N/A for items that are not applicable to you. How would you rate QCommission on Averages
[q2b] From what you know, how would you rate the performance of QCommission on the following attributes on a scale from 0 to 10 where "0" means "unacceptable", "5" means "acceptable, and "10" means "outstanding". Please select N/A for items that are not applicable to you. How would you rate QCommission on ...
[q2c] Please elaborate on any areas for improvement with regards to your relationship with CellarStone, Inc. and/or experience with the product (QCommission).
[q3] How likely are you to recommend QCommission to business colleagues or someone else you know? Use a 0 to 10 scale, where "0" means "not at all likely" and "10" means "extremely likely".
[q4] Using a 0 to 10 scale where "0" means "not at all satisfied", "5" means "satisfied", and "10" means "extremely satisfied", please tell me how satisfied overall you are with QCommission?
[q5] How important is a data audit trail for your business (for the administrator to see who and when all data changes were made)?
[q6] Did you use any method of product support over the past 12 months?
[q7] Including yourself, how many employees are on staff at your company (this includes all full-time, part-time and seasonal employees)?
[q8] Of these employees, how many are users of QCommission on a regular basis?
[q9] How many years has your company been in operation?
[q10] Which best describes your position in this company?
q11] Which of the following best describes your company’s core type of business?
[q12] Which of the following categories includes your company’s approximate total revenues in 2006?
[q13] Please provide any additional feedback regarding your overall experience with CellarStone, Inc..
